Loading..
Processing... Please wait...

Product was successfully added to your shopping cart.



Return and exchange

RETURN AND EXCHANGE


1. REFUNDS

ATELIER DU NOIR APS gladly accepts refunds and exchanges. You have to return the merchandise no later than 14 days from the date of the receipt. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging and the return tag must also be attached. Without the return tag we do not accept returns. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Please keep your postage receipt as a proof that the package was sent.
 

2. RETURN / EXCHANGE

To return or exchange your product, you should send or (by appointment) deliver it to:


ATELIER DU NOIR APS
Nordre Strandvej 26
8240 Risskov
Denmark


You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don´t gurarantee that we will receive your returned item.


3. SALE ITEMS

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
 

4. GIFT RETURNS

If you have received an item from ATELIER DU NOIR APS as a gift you do not want, you can return it and exchange for another item of the same value. In case you want a more expensive item you have the option of paying the difference as well as shipment fees. You can also choose to return the gift in turn of a store credit, or another gift card. Both must be used within 1 year.

We cannot return any money as only the credit card used to purchase the item(s) can be credited.
 

5. COMPLAINTS

Should you have any complaints regarding missing, wrong or damages items, please contact us as soon as possible by mobile or mail. You are also welsome (by appointment) in our showroom/boutique:
 

ATELIER DU NOIR APS
Nordre Strandvej 26
8240 Risskov
Denmark

Mobile: +45 26738300
Mail: shop@atelierdunoir.com